Refunds & Cancellations

1. Refund Policy

At JobStack AI, we strive to provide excellent service. However, we understand that sometimes you may need to request a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@jobstackai.com
2. Include your account email and subscription details
3. Provide a reason for the refund request
4. Our team will review your request within 24-48 hours

3. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• You will receive an email confirmation once the refund is processed
• Your subscription will be cancelled immediately upon refund approval

4. Subscription Cancellation

You can cancel your subscription at any time:

• Go to your account dashboard
• Navigate to subscription settings
• Click "Cancel Subscription"
• Your subscription will remain active until the end of the current billing period

5. Non-Refundable Items

The following items are not eligible for refunds:

• Completed AI interview sessions
• Downloaded certificates or reports
• Used minutes or interview credits
• Promotional or discounted subscriptions
• Subscriptions cancelled after 7 days of activation

6. Technical Issues

If you experience technical issues that prevent you from using our service:

• Contact our support team immediately
• We will work to resolve the issue within 24 hours
• If the issue cannot be resolved, a full refund may be provided
• Refunds for technical issues are evaluated on a case-by-case basis

7. Payment Method Refunds

Refunds will be processed to the original payment method:

• Credit/Debit Cards: 5-7 business days
• UPI: 2-3 business days
• Net Banking: 3-5 business days
• Digital Wallets: 1-2 business days

8. Contact Information

For refund requests or questions about this policy, please contact us: